FAQ - Frequently asked questions

Q: What types of payment do you accept?

A: We accept all major credit cards, including MasterCard, Visa, American Express, Discover, and PayPal.

Q: What currency are your store prices in?

A: Our store prices are in Euros (EUR).

Q: Do you have physical stores, or is it only an online shop?

A: We currently do not have physical stores. We exclusively operate online at the moment.

Q: Do you ship internationally?

A: Yes, we ship to most parts of the world.

* International orders may be subject to import, customs duties, and taxes, which are applied when your shipment reaches the destination country. We cannot predict what your specific charges might be. For more information on your country's customs policies, please contact your local customs office. All taxes, duties, and customs fees are the responsibility of the package recipient. Your local carrier may be able to provide information on accepted payment methods for duties, taxes, and other fees upon delivery.

Q: Do we need to sign for the shipment?

A: You do not need to sign for the shipment.

Q: Where do you ship products from?

A: We ship from our warehouses in the USA, England, Singapore, or China. We work directly with reliable suppliers worldwide, allowing us to pass our savings directly to our customers and offer exceptional products at very competitive prices.

We sample each item and even visit factories to ensure the best quality and sustainable practices.

Q: How long before my product is shipped?

A: It will take 2-3 business days before your product is shipped.

Q: What is the estimated delivery date (ETA)?

A: Depending on your location, delivery can take between 7 and 30 days. Rest assured that we will provide you with your tracking number as soon as it's shipped.

Q: How can I return and replace my item?

A: We strongly believe in the quality of our products. Therefore, we offer a risk-free 30-day money-back guarantee (excluding return shipping fees).

If, for any reason, you are not satisfied with your product, simply return it to us, and we will refund your money or exchange your product (the choice is yours) within 30 days, no questions asked.

Please contact us via email at info@itsystore.com first, and we will provide you with the appropriate return shipping address.

⚠️ Please note that return/exchange shipping fees are your responsibility. We will not provide a return shipping label.

⚠️ Also, be aware that any returns sent to us without first contacting our customer service will not be accepted.

Q: Where is my order confirmation?

A: The order confirmation email is sent to your email within 24 hours of payment. Please check your spam or trash folders as it may also be located there.

Q: What should I do if I want to cancel my order?

A: Most items are processed within 6-8 hours. If you wish to cancel your order for any reason, please email us at info@itsystore.com within 24 hours.

Q: What if I still need assistance?

A: That's why we're here. Contact us via email at info@itsystore.com.