Returns
Return and Refund Policy
Our return and refund policy is designed to provide you with a seamless and straightforward experience. Please read the following information carefully to understand how returns, refunds, and exchanges work.
14-Day Returns: Store Credit
Our return policy allows you to return items within 14 days of the purchase date. If 14 days have passed since your purchase, we, unfortunately, cannot offer you a refund or an exchange. Valid returns are refunded in the form of store credit.
Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
- The item must be unused and in the same condition as you received it.
- It must be in the original packaging.
Non-Returnable Items
Several types of products cannot be returned, including but not limited to:
- Perishable goods such as food, flowers, or magazines.
- Intimate or sanitary products.
- Hazardous materials, flammable gases, or liquids.
- Gift cards.
- Downloadable software.
- Some health and personal care products.
Partial Refunds (if applicable)
In certain situations, only a partial refund may be granted, including:
- Books with obvious signs of use.
- CDs, DVDs, VHS tapes, software, video games, tapes, or vinyl records that have been opened.
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Any item returned more than 14 days after delivery.
Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision regarding the approval or rejection of your refund request.
If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Late or Missing Refunds (if applicable)
If you haven't received your refund yet, please first check your bank account again.
Then contact your credit card company, as there may be a delay before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If after following these steps, you still have not received your refund, please contact us at info@itsyi.net.
Sale Items (if applicable)
Only regular-priced items can be refunded. Unfortunately, sale items are not eligible for refunds.
Exchanges (if applicable)
We will replace an item only if it is defective or damaged. If in this case you wish to exchange it for the same item, send us an email at info@itsyi.net and send your item to: New York 12586, United States.
Gifts
If the returned item was marked as a gift when purchased and it was shipped directly to you, you will receive a gift credit equal to the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.
Shipping
To return a product, you must mail it to: New York 12586, United States.
You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive the item you return. For additional information about our Return Policy, please refer to our dedicated page on our website.